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    Terms and Conditions

    1. Basic Provisions

    1.1. These general terms and conditions (“Terms and Conditions”) are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., Civil Code, as amended (the “Civil Code”), and govern the mutual rights and obligations between VapeForLife s.r.o., Company ID: 09148515, VAT ID: CZ09148515, with its registered office at Roháčova 145/14, Prague 3, 130 00, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 331672 (the “Seller”), and any natural or legal person who, as a buyer (the “Buyer”), concludes a purchase contract via the online store operated by the Seller on www.zatiskni.cz (the “Online Store”).

    1.2. Seller’s contact details for communication with Buyers:

    • Email: info@zatiskni.cz

    • Phone: +420 733 490 788

    • Business premises: Pokratická 2240, 412 01 Litoměřice

    1.3. These Terms and Conditions form an integral part of every purchase contract concluded through the Online Store. Any individual agreements between the Seller and the Buyer stated in the contract take precedence over these Terms and Conditions.

    1.4. The purchase contract, as well as all communication between the Seller and Buyer, is concluded and conducted exclusively in the Czech language. The legal relations arising from this contract are governed by the law of the Czech Republic.

    2. Definitions

    2.1. “Price” means the financial amount specified for each item in the Online Store’s offer, which the Buyer is obliged to pay for the selected goods, including all statutory taxes and charges, unless expressly stated otherwise.

    2.2. “Shipping Price” is the amount the Buyer pays for delivery of the goods and includes all costs associated with packaging, handling, and shipping.

    2.3. “Total Price” is the sum of the Price and Shipping Price, being the total amount the Buyer is obliged to pay to the Seller for the goods and their delivery.

    2.4. “VAT” means value-added tax under Act No. 235/2004 Coll., on value-added tax, as amended, which the Seller is obliged to apply to the Buyer if the Seller is a VAT payer.

    2.5. “Invoice” is a tax document issued by the Seller in accordance with applicable law, especially the VAT Act, confirming the conclusion of the purchase contract and payment of the Total Price by the Buyer.

    2.6. “Order” means a legally binding proposal by the Buyer to conclude a purchase contract, made via the Online Store, by telephone or by email, relating to specifically defined goods.

    2.7. “User Account” is an electronic account created by the Buyer upon registration in the Online Store, allowing management of personal data, order history tracking, and faster future purchases.

    2.8. “Buyer” is any natural or legal person who enters into a purchase contract with the Seller via the Online Store, whether as a consumer or as a business.

    2.9. “Goods” means all products offered by the Seller in the Online Store which can be purchased and which form the subject matter of the purchase contract.

    3. Information about Goods and Prices

    3.1. Information about goods offered for sale via the Online Store, including main technical and functional characteristics, specifications, possible uses, and visual presentation, are provided with each product in the store catalog. This information always includes the current sales price. The price is stated as final, i.e., including all taxes, fees, and, in accordance with the law, including VAT, and is valid as long as the product is shown in the Online Store offer, unless expressly stated otherwise.

    3.2. If the nature of the goods means they cannot be returned by ordinary postal means (e.g., due to size, fragility, or other special features), this fact is indicated in the price information, and any costs of returning such goods are borne by the Buyer. Product prices remain valid as long as they are displayed in the Online Store, unless individually agreed otherwise.

    3.3. All product presentation, including images, descriptions, and price data on the Online Store website, is for informational purposes only and does not constitute a legally binding offer to conclude a purchase contract under Section 1732(2) of the Civil Code. The Seller expressly reserves the right not to conclude a contract if there is an obvious pricing or descriptive error, or if the product is no longer in stock.

    3.4. The Online Store also includes information about costs associated with packaging, handling, and delivering the goods to the Buyer. These costs apply only to delivery within the Czech Republic, unless otherwise stated or individually agreed. The costs are automatically added to the product price when creating an order and are part of the total price shown in the order summary before submission.

    3.5. Discounts, special offers, loyalty or marketing programs, discount coupons, or other price benefits offered to the Buyer cannot be combined unless expressly allowed or with written consent from the Seller.

    4. Orders and Conclusion of the Purchase Contract

    4.1. The Buyer acknowledges that any costs incurred in connection with using remote communication means (especially internet or telephone charges) to conclude the purchase contract via the Online Store are borne by the Buyer and are not different from the basic rates charged by telecom operators.

    4.2. The Buyer may place an order for goods via: (i) their user account (if registered), or (ii) by filling in the order form without registration.

    4.3. In the order process, the Buyer selects the specific goods, quantity, payment method, and delivery method.

    4.4. Before submitting the order, the Buyer can check and change all the entered details. The order is submitted by clicking the “Order with payment obligation” button, confirming agreement with these Terms and Conditions.

    4.5. Upon receiving the order, the Seller will send the Buyer an email confirmation of receipt to the email address provided in the order. This confirmation is automatic and serves only as confirmation of receipt, not as confirmation of contract conclusion unless expressly stated otherwise. The confirmation includes the current Terms and Conditions.

    4.6. The purchase contract is concluded only when the Seller expressly confirms the order by a separate email or delivers the confirmed order or issued invoice.

    4.7. If the Seller cannot fulfill any requirements stated in the order (e.g., unavailability of goods, price change), the Seller will send the Buyer a proposal to change the order. This amended offer is considered a new contract proposal and is concluded only upon acceptance by the Buyer.

    4.8. The Buyer may cancel the order until the Seller sends the order acceptance confirmation. Cancellation can be done by phone or electronically via the contacts provided in these Terms and Conditions.

    4.9. If a technical error occurs in pricing in the Online Store or during ordering, the Seller is not obliged to supply the goods at the obviously incorrect price, even if the Buyer has received an order confirmation. In such cases, the Seller will contact the Buyer with a proposal to correct the order, which constitutes a new contract proposal.

    4.10. To conclude a contract, the Buyer must complete the order form, including: (i) selecting goods via “Add to Cart”, (ii) choosing payment and delivery methods, (iii) providing identification and contact details.

    4.11. After completing the order and agreeing to the Terms and Conditions (by checking the appropriate box), the Buyer is redirected to the order summary, where they can check it one last time. Clicking “Order with payment obligation” definitively submits the order, which is considered a binding proposal.

    4.12. All received orders are binding for the Buyer. The Seller reserves the right to refuse or clarify orders if there are doubts about their seriousness or significant errors in the data.

    5. Customer Account

    5.1. The Buyer may create a customer account in the Online Store via voluntary registration. This account allows management of orders, access details, and order history. Goods can also be ordered without prior registration.

    5.2. When registering and placing orders, the Buyer must provide truthful and up-to-date information. If any details change, the Buyer must promptly update them in their account. The Seller considers all provided information correct.

    5.3. Access to the customer account is protected by username and password, which the Buyer selects during registration. The Buyer must keep these credentials confidential and not share them with any third party. The Seller is not liable for misuse of the account due to the Buyer’s breach of this obligation.

    5.4. The Buyer is not allowed to enable others to access their account. All actions taken through the account are deemed to be the Buyer’s actions.

    5.5. The Seller reserves the right to cancel the Buyer’s customer account, especially if not used for over 12 months or if the Buyer breaches the contract or these Terms and Conditions.

    5.6. The Buyer acknowledges that the customer account may not be available at all times, especially due to technical maintenance on the Seller’s or third-party systems.

    6. Payment and Delivery Terms

    6.1. The Buyer may pay for the ordered goods and any delivery, packaging, or handling fees as follows:

    • 6.1.1. By bank transfer to the Seller’s FIO Bank account: 2401808122/2010.

    • 6.1.2. In cash upon personal collection at the Seller’s premises.

    • 6.1.3. In cash or by card at a Zásilkovna or PPL pick-up point.

    • 6.1.4. Cash on delivery to the carrier.

    • 6.1.5. By card via Global Payments (online payment).

    6.2. The Buyer must pay for packaging and delivery costs together with the price of the goods. These are included in the total price. Unless otherwise agreed, “purchase price” means the sum of the goods price and delivery-related costs.

    6.3. For cash or cash-on-delivery payments, the price is due upon receipt. For bank transfer, the price is due within two working days after concluding the contract.

    6.4. When paying through a payment gateway, the Buyer must follow the provider’s instructions. Payment is considered completed when credited to the Seller’s account.

    6.5. The Seller does not require any advance payment. Payment before dispatch is not considered an advance.

    6.6. Upon contract conclusion and payment, the Seller issues a tax document (invoice), sent to the Buyer’s email or enclosed with the goods.

    6.7. Under the Act on the Registration of Sales, the Seller is obliged to issue a receipt to the Buyer and record the received sales with the tax administrator online, or within 48 hours in case of technical failure.

    6.8. Purchases in the Online Store are only allowed for persons over 18. Age verification is performed by the carrier or at the premises using a valid ID. Goods will not be handed to anyone other than the person named in the order.

    6.9. Delivery methods (chosen by the Buyer when ordering):

    • 6.9.1. Delivery to the address provided (by carrier, e.g., PPL).

    • 6.9.2. Delivery to a Zásilkovna point or Box.

    • 6.9.3. Delivery to a PPL ParcelBox.

    • 6.9.4. Personal collection at the Seller’s premises.

    6.10. Shipping costs are shown during checkout and confirmed in the order summary. If the Buyer chooses a non-standard delivery, they bear all associated costs and risks.

    6.11. The Buyer must receive the goods at the specified address. If redelivery or an alternative method is required due to the Buyer, the Buyer must pay any extra costs.

    6.12. Upon receipt, the Buyer must check the packaging and report any damage to the carrier immediately. The Buyer has the right to refuse a package with damaged packaging.

    6.13. Ownership of the goods passes to the Buyer only after full payment, but not before receipt. Risk of damage or loss passes to the Buyer upon receipt.

    6.14. If the Buyer unjustifiably fails to accept the goods, the Seller may claim compensation for delivery and handling. Failure to accept is not considered valid withdrawal. The Seller may then withdraw and charge handling and postage fees.

    7. Withdrawal from the Contract

    7.1. Buyers who concluded a contract as consumers (not in the course of business) have the right to withdraw from the purchase contract without reason within 14 days of:

    • Receipt of the goods;

    • Receipt of the last item, if the order is split;

    • Receipt of the first delivery for regular deliveries.

    7.2. The right of withdrawal does not apply as per Section 1837 of the Civil Code, especially for contracts:

    • For services performed with the Buyer’s prior consent before the withdrawal period ends;

    • For goods made to the Buyer’s specifications or personalized;

    • For goods liable to deteriorate or which are inseparably mixed after delivery;

    • For sealed goods unsealed after delivery which are unsuitable for return for hygiene reasons;

    • For digital content not supplied on a tangible medium if supplied with the Buyer’s prior consent before the withdrawal period ends.

    7.3. The withdrawal period is met if the Buyer sends notice of withdrawal before the period expires. A template form is available on the Seller’s website.

    7.4. The Buyer must return the goods no later than 14 days after withdrawal. Return costs are borne by the Buyer, even if the goods cannot be returned by usual postal means.

    7.5. The Seller will refund all payments received, including the delivery cost (but not exceeding the cost of the cheapest offered delivery), without undue delay and no later than 14 days after being informed of withdrawal. The Seller may withhold the refund until the goods are returned or the Buyer proves they have been sent.

    7.6. The Buyer must return goods in their original, undamaged, unworn, and clean condition, preferably in the original packaging. The Seller may set off any claim for damages against the Buyer’s refund.

    7.7. The Seller may withdraw if the goods are sold out, unavailable, or discontinued by the supplier. The Buyer will be informed and refunded within 14 days.

    8. Defective Performance

    8.1. The Seller warrants that, at delivery, the goods:

    • Conform to the agreed description and quality, or, if not specified, as described by the Seller/manufacturer, or as the Buyer reasonably expected;

    • Are suitable for the intended or usual purpose;

    • Correspond to any sample or model if specified;

    • Are delivered in the agreed quantity, measure, or weight;

    • Comply with legal requirements.

    8.2. If a defect appears within six months of delivery, the goods are presumed to have been defective at delivery. The Buyer may claim defects within 24 months of delivery, except for discounted goods (for the defect), normal wear, used goods (to the degree of use), or as otherwise required by law.

    8.3. For defects, the Buyer may request:

    • Repair;

    • Reasonable discount;

    • Replacement (unless disproportionate);

    • Or withdraw for a substantial defect.

    8.4. The Buyer may withdraw if:

    • The item has a substantial defect;

    • They cannot use the item properly due to repeated defects after repair;

    • Or if there are multiple defects.

    8.5. The Buyer is not entitled to rights for defects they knew about or caused.

    8.6. Complaints may be made:

    • In person at the Seller’s premises;

    • Or by sending the goods with a completed complaint form and proof of purchase.

    8.7. The Seller (or authorized person) will decide on the complaint without undue delay, within 3 working days or as soon as technically possible. Complaints must be resolved within 30 days unless otherwise agreed. Failure to do so constitutes a material breach of contract.

    8.8. The Seller will provide the Buyer with written confirmation of complaint acceptance and resolution, including repair confirmation and duration, or written reasons for complaint rejection.

    8.9. In the event of a justified complaint, the Buyer is entitled to reimbursement of reasonable costs incurred in exercising their rights, within one month after the warranty period expires.

    8.10. The Buyer has the right to choose among defect claims, unless inconsistent with the nature of the defect or the goods.

    8.11. The rights and obligations regarding defective performance are governed, in particular, by Sections 1914–1925, 2099–2117, and 2161–2174 of the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

    8.12. Details may be further specified by a complaints procedure if issued and published by the Seller.

    9. Communication and Delivery

    9.1. All written correspondence relating to legal relations under the contract or use of the Online Store may be sent by email unless otherwise stated.

    9.2. The Buyer communicates to the Seller’s email (e.g., info@zatiskni.cz); messages are considered delivered when received by the Seller’s mailbox.

    9.3. The Seller communicates to the Buyer at the email provided during registration or in the order, or another address provided in subsequent communication.

    9.4. A message is considered delivered when received by the recipient’s mail server. Messages may be signed electronically or sent from an address specified in contract documents.

    9.5. If either party changes their contact email, they must immediately inform the other; otherwise, they are liable for non-delivery consequences.

    10. Out-of-Court Dispute Resolution

    10.1. The Seller states that it is not bound by any voluntary codes of conduct in relation to the Buyer under Section 1826(1)(e) of the Civil Code.

    10.2. Consumer complaints are handled by the Seller electronically via info@zatiskni.cz. The Buyer will be informed of the outcome by email.

    10.3. Under Sections 20d et seq. of Act No. 634/1992 Coll., on Consumer Protection, the Buyer is informed that the Czech Trade Inspection Authority (Štěpánská 567/15, 120 00 Prague 2, ID: 00020869, https://adr.coi.cz/cs) is the competent body for out-of-court consumer dispute resolution. This platform may be used to resolve consumer disputes under the purchase contract.

    10.4. The Buyer may also use the EU’s online dispute resolution platform: http://ec.europa.eu/consumers/odr. The Czech contact point is the European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, http://www.evropskyspotrebitel.cz.

    10.5. The Seller is authorized to sell goods based on a trade license. Oversight is carried out by the competent trade licensing office. Oversight of consumer protection is performed by the Czech Trade Inspection Authority.

    11. Reviews

    11.1. The Seller allows product reviews to be posted directly on the website. Reviews can be added by registered or non-registered users. For transparency and credibility, each review is linked to the order number if submitted after purchase.

    11.2. Reviews provide user feedback to other customers and may be posted for individual products or the entire store. We enable product and store reviews on www.zatiskni.cz or through the independent Heureka.cz portal.

    11.3. Reviews from Heureka.cz are automatically imported and displayed on our website, governed by the platform’s rules. Reviews containing profanity, false information, or breaching communication standards may be hidden or removed.

    12. Final Provisions

    12.1. All legal relations between the Seller and Buyer are governed by the laws of the Czech Republic. If a contract includes an international element, both parties agree that Czech law applies. This does not affect consumer rights under other mandatory legislation.

    12.2. The Seller is not bound by any voluntary codes of conduct under Section 1826(1)(e) of the Civil Code.

    12.3. All content of the Online Store, including graphical elements, text, product descriptions, photos, logos, trademarks, multimedia, and structure, is protected by intellectual property law. Any copying, storage, modification, distribution, or use without prior written consent is prohibited and may be a breach of the Copyright Act No. 121/2000 Coll.

    12.4. The Seller is not liable for errors caused by third-party interference or unauthorized use of the Online Store. The Buyer agrees not to engage in activities that could negatively affect the functionality, security, or operation of the system.

    12.5. The Seller may change or supplement these Terms and Conditions unilaterally. The new version applies only to contracts concluded after its entry into force. Buyers with user accounts or recurring deliveries will be informed by email at least 14 days before new terms become effective. If the Buyer does not terminate the contract within 14 days of notification, they are deemed to have accepted the new terms.

    12.6. The Buyer assumes the risk of a change of circumstances under Section 1765(2) of the Civil Code.

    12.7. The purchase contract and Terms and Conditions are archived electronically by the Seller and are not accessible to third parties. Upon request, a copy can be provided to the Buyer in electronic or paper form.

    12.8. These Terms and Conditions are effective from December 28, 2022, and were last revised on June 17, 2025.